Privacy policy.

Our commitment

Bourn Jacobs Pty Ltd (ABN available on request) is committed to protecting the privacy of our clients and visitors. This Privacy Policy explains how we collect, use, hold, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services or using this website, you agree to the terms of this Privacy Policy.

What personal information we collect

We collect personal information that is reasonably necessary to provide our property concierge, management and advisory services. This may include:

• Your name, email address, telephone number and postal address
• Property addresses and details relevant to management or advisory services
• Information about your preferences, requirements and circumstances
• Financial or billing information where necessary for service delivery
• Any other information you voluntarily provide to us

How we collect personal information

We collect personal information directly from you when you complete an enquiry form, contact us by telephone or email, meet with us in person, or otherwise engage our services. We may also collect information from publicly available sources where it is necessary to provide buyer advocacy or advisory services, always in compliance with the APPs.

Why we collect, hold, use and disclose personal information

We use your personal information for the primary purpose of delivering our services, including:

• Responding to enquiries and arranging consultations
• Providing property management, concierge and advisory services
• Coordinating with tradespeople, contractors and other service providers (only with your consent or as reasonably required)
• Managing billing and administrative functions
• Maintaining our relationship with you and communicating about our services
• Complying with legal or regulatory obligations

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Disclosure to third parties

We may disclose your personal information to trusted third parties only where necessary to perform our services and with your consent or as permitted by law. These parties may include tradespeople, property inspectors, legal advisers, financial institutions and other professionals engaged on your behalf. We require these parties to handle your information in accordance with this Privacy Policy and applicable privacy laws.

Cross-border disclosure

Given the international nature of some of our clients' affairs, your personal information may occasionally be disclosed to overseas recipients (for example, where you reside overseas or where a contractor is located internationally). Where this occurs, we take reasonable steps to ensure the recipient does not breach the APPs, or we obtain your consent.

Security of personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes physical security measures, secure digital storage, access controls and confidentiality obligations binding our team. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Direct marketing

We may use your personal information to send you communications about our services that we believe may be of interest. You may opt out of receiving these communications at any time by contacting us or using the unsubscribe facility provided.

Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, out-of-date or misleading. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and may ask you to verify your identity before proceeding.

Cookies and website analytics

Our website may use cookies and similar technologies to improve user experience and analyse traffic. You can configure your browser to refuse cookies; however, this may affect the functionality of our website. Any analytics data we collect is used in aggregate form and does not personally identify you.

Complaints

If you believe we have breached the APPs or this Privacy Policy, please contact us in writing. We will investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Telephone: 1300 363 992

Contact us

For privacy-related enquiries, requests or complaints, please contact:

Bourn Jacobs Pty Ltd
Email: info@bournjacobs.com.au
Telephone: 0416 108 909
Address: By appointment, Sydney 2000, Australia

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.